Frequently Asked Questions
Do you offer custom jewelry designs?
Yes, we specialize in creating custom pieces that reflect your unique style. We collaborate closely with you to bring your vision to life.
What materials do you use in your jewelry?
We use only the highest quality materials working exclusively in 18k gold, natural diamonds, and a wide variety of precious gemstones.
Can I personalize my jewelry?
Absolutely! Many of our pieces can be personalized with engravings, specific gemstones, or custom design elements.
How long does it take to receive a custom piece?
Typically, custom orders take 4-6 weeks depending on the complexity of the design and materials used. We'll provide updates during the process.
What is your return policy for custom orders?
Custom orders are non-refundable, but we ensure you are involved in every step of the process to create a piece you love.
Do you offer resizing services?
Yes, we offer resizing services. Please contact us if you need help with your jewelry’s fit.
What payment methods do you accept?
We accept major credit cards, PayPal, Venmo and other secure payment methods.
Can I order a piece as a gift?
Yes, our jewelry makes great gifts! We also offer gift wrapping and custom messages for special occasions.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and times vary based on location.
What is the warranty on your jewelry?
We offer a one-year warranty on all jewelry for manufacturing defects. The warranty does not cover damage caused by improper use or accidents.
Can I repair my jewelry if it gets damaged?
Yes, we offer repair services for our jewelry. Contact us with details about the damage, and we’ll provide a repair estimate.
How do I care for my jewelry?
We recommend keeping your jewelry away from harsh chemicals and storing it in a soft, dry place when not in use.
Do you offer engagement rings and wedding bands?
Yes, we specialize in creating custom engagement rings and wedding bands. We are happy to work with you to create your vision.
What happens if my order is delayed?
If there is a delay, we will contact you immediately with an update and revised delivery timeline. We strive to fulfill all orders as quickly as possible.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this to monitor the status of your delivery.
Can I make changes to my custom order after placing it?
Changes can be made within 24 hours of placing your order. After that, we may not be able to accommodate modifications depending on the production stage.
Do you offer jewelry appraisals?
Yes, we provide appraisals for custom pieces upon request, which can be useful for insurance purposes.
Can I use my own gemstones in a custom piece?
Yes, we can incorporate your own gemstones into a custom design. Please contact us to discuss the possibilities.
